Frequently asked questions
Where are the Campasun campsites located?
We offer 8 family campsites in the Var and the Vaucluse in Provence and in the Haute Savoie in the ski resort of Grand Bornand. You can stay at your convenience in one of our destinations:
Campasun camping de L’Aigle : 3*** campsite, located 6,8km from the lake of Sainte-Croix
Campasun International d’Aups : camping 4**** in Aups
Campasun Le Soleil: 4**** campsite in Esparron-de-Verdon, with direct access to the lake from its private beach
Campasun Mas de Pierredon : Camping 5***** located at 3km from the seaside in Sanary-sur-Mer
Campasun Parc Mogador : camping 4****, located 900km from the beaches at Sanary-sur-Mer and Bandol
Campasun Les Hautes Prairies : camping 4**** in Lourmarin, in the heart of Provence at the foot of the Luberon
Campasun l’Etang de La Bonde : camping 3**** located along the Etang de La Bonde in the Luberon
Campasun Le Clos du Pin : campsite 3**** located in Grand Bornand with access in a few minutes to the ski resorts
You can locate them more easily on our campasun.eu website.
Is it mandatory to arrive on Saturday and leave the following Saturday?
At Campasun, you choose your arrival and departure days at your convenience. In low season, the stays are minimal 2 nights. In high season they are one week minimal. Depending on our availability, we can nevertheless discuss about your vacation plans. Do not hesitate to contact us at 04 94 84 23 75 !
Are pets allowed?
We take the well-being of the whole family to heart, so your dogs and cats are welcome at an additional cost (up to one pet per rental). You will need to bring their health booklet with up-to-date vaccinations. We also thank you for keeping the place clean behind our four-legged friends. Please note that category 1 and 2 dogs are not allowed.
I don’t know which campsite to go to, how to choose?
All our campsites offer different services adapted to their location. On each site, we make sure to preserve a family spirit and a high quality of service.
For a ski vacation or to enjoy a breath of fresh air, go to the Haute-Savoie in our campsite Le Clos du Pin in Grand Bornand.
For vacations in the sun and on the beach, choose our campsites in Sanary-Sur-Mer (Campasun Mas de Pierredon and Campasun Parc Mogador) or in Issambres (Campasun Au Paradis des Campeurs).
If you want to escape, enjoy nature and extreme activities, go to the Verdon Natural Park (Campasun de l’Aigle or Campasun International d’Aups)!
To stroll and rest by a pond, go to Campasun Etang de la Bonde in Sannes and to discover Provence, stay at Campasun Les Hautes Prairies you won’t be disappointed!
Are the campsites adapted to PRM?
In our Campasun Mas de Pierredon in Sanary-Sur-Mer and Campasun Etang de La Bonde in Cabrière d’Aigues/Sannes, we offer specially designed accommodation for people with reduced mobility. They are designed to facilitate the movement of people with disabilities and offer them spacious rooms. Adapted sanitary facilities are also at the disposal of our campers and camping-carrists on all our campsites.
Do the campsites offer entertainment?
In July and August, animations are proposed in some of our campsites: the Mas de Pierredon campsite in Sanary-Sur-Mer (Var), the Parc Mogador campsite in Sanary-Sur-Mer (Var), the International campsite in Aups (Var), the Les Hautes Prairies campsite in Lourmarin (Vaucluse) and the Etang de La Bonde campsite in Sannes (Vaucluse). Every week, our animators set up various programs for the whole family and will be presented at our welcome parties. From aquagym classes to treasure hunts to theme nights, there is something for everyone. Particularly appreciated by our holidaymakers, we offer foam parties for the happiness of children and adults! However, due to the current context and the Covid 19 pandemic, the programs are adapted for your comfort and safety.
Rentals & Pitches
How many people can stay in the rentals?
To guarantee your comfort and for insurance reasons, we cannot go beyond the indicated capacities of the chosen accommodation. Please, comply with the number of adults or children specified on the rentals. Some beds are on the mezzanine and are not designed for adults. This is the case of the trailer.
Can I put a tent on my rental site?
For several reasons, including insurance issues, it is not possible to add a tent to your rental site. On the other hand, it is possible to rent a tent in the vicinity of a rental property. For further information, please contact the campsite directly.
Is bedding included?
All our rentals are equipped with pillows and blankets. Linen and towel kits can be rented. Do not hesitate to ask for it at the moment of your reservation.
Are barbecues allowed?
Charcoal barbecues are prohibited for safety reasons. It is important that your material is not flammable. Some of our campsites have collective barbecues that you can use at your convenience. Some rentals are also equipped with a gas barbecue or plancha. Do not hesitate to consult the maps of our campsites or to check the inventory of your rental. The campsites Les Hautes Prairies and Étang de La Bonde and the International offer planchas for rent.
Home & Group Offers
I would like to organize an event in a campsite (professional or personal) is it possible? Who can I contact?
Each campsite offers a variety of facilities to meet your needs. From the conference room to the reception for your family events such as your wedding, anniversary, etc., we can assist you in organizing this event. For more information, please contact us at email@example.com . We will answer you as soon as possible.
I am organizing a wedding or an anniversary, what do you offer?
At the Mas de Pierredon campsite in Sanary-Sur-Mer, a reception room as well as rental accommodations can be offered. We invite you to send us an email to firstname.lastname@example.org if you want a quote for accommodation and catering, or to contact directly the restaurant La Savane for the catering part only.
I would like to organize a sports event in one of your campsites, is it possible?
We always take great pleasure to accompanying sports clubs in their various projects. The campsite Les Hautes Prairies in Lourmarin (Vaucluse), has the largest heated pool in the Vaucluse department! Hiking and biking trails are available nearby to perfect your workout.
You organize a trail in the Verdon? The Aigle campsite is ideally located because the start of the Grand Margès hike (part of the GR99) is at the campsite entrance! Don’t hesitate to contact us.
Reservation & Payment
Do I have to book in advance to stay in a rental or a pitch?
It is strongly recommended to book your rental in advance to ensure availability. Regarding the locations, depending on the period, a simple call may be enough on the day of your arrival.
How far in advance is it recommended to book a rental?
It is impossible for us to predict in advance the success of our various rentals! Nevertheless, the summer period is very much in demand and our availability is therefore reduced. For the months of July and August in particular, it may be more prudent to approach the desired campsite as soon as the reservations open in November. A deposit will be required at the time of booking (25%) and the payment of the balance is only required one month before your arrival, do not hesitate to make an option as soon as possible to plan your vacations more serenely.
Can we put an option for next season?
Each year, we launch our reservations for the upcoming season in November. If you wish to plan your stay before the official launch of the reservations, you can contact us by email or by phone to put an option on the dates and rentals. We will contact you afterwards to confirm your holiday.
I did not receive a confirmation of my holiday, is it normal?
Have you thought about checking your spam? It is very common that our emails end up there. If it is not the case, do not hesitate to contact us by email. We will send it back to you as soon as possible.
Can we pay for our holiday with vacation vouchers?
We accept ANCV. However, we are not approved VACAF.
When and how do I pay for my holiday ?
At the moment of your reservation, a deposit of 25% is required to secure your rental/pitch. The balance must be paid at least 30 days before your arrival.
Terms of payment
Do you require a deposit?
In order to have access to your rental property, a deposit of 500 euros will be required at the time of your arrival. Concerning the pitches, a deposit of 20 euros may be requested. It is a bank loan that will be cancelled upon your departure.
How much does the cleaning package ? What does it include?
The cleaning package costs between 70 and 100 euros depending on the size of your rental. It allows you to unload the cleaning at the end of your stay, on the condition of emptying your garbage and cleaning your dishes.
Can I know the number of my location?
Unless you make a specific choice, the numbers of the pitches are only communicated at the time of your arrival on the campsite. It is a practical matter because of our reservation software. Thank you for your understanding.
The campground plan it is at scale?
The map is provided as an indication to locate our different infrastructures. The pitches and rentals are not at scale. To ensure that your caravan or motor home will be placed on a large enough site, please indicate the dimensions of your vehicles in the comments of your reservation.
During your holidays
Until what time the gate it is open?
The entrance gate is open until 11 pm. Beyond that, you will have to park your vehicle outside and walk around the campsite. For late arrivals of campers and caravans, a night watchman is at your disposal to allow you access to your pitch.
Can we receive visitors?
You are free to receive visitors on your pitches and rentals. The access to the water park and to the different entertainment structures is reserved to our guests for insurance and security reasons. Please let us know how many people you receive. In the event of a problem on the campsite, we are required to be able to provide proof of a number to the emergency services.
I have a problem, something does not suit me. Who can I contact?
It would be a shame to wait until the end of your holiday to report any problems. The reception is at your disposal 7 days a week to discuss and remedy any situation, depending or not of the campsite. Your satisfaction is very important to us and our teams are very attentive to it.
Can I choose to extend my stay?
At any time, you can choose to extend your holiday. A proposal will be made according to our availability. However, during busy periods we cannot guarantee that we will be able to accommodate your request.
Can I arrive after 7pm?
Late arrivals are possible on all our Campasun campsites. Please let us know, so we can prepare for your arrival. We will specify the modalities by email or by phone about the access to your place/rental.
Can we park a second vehicle near our location?
If necessary, a second vehicle may be allowed in the vicinity of certain rentals at an additional cost. Please contact us by email or ask for it on the spot at your arrival.
Insurance & Cancellations
What are the reasons for cancellation, covered by the insurance?
You can consult all the reasons for cancellation by going directly to the insurance website : https://www.campez-couvert.com/ . We also provide you with documents to keep you regularly informed via our website.
How do I get reimbursed by the insurance company?
You can consult all the reasons for cancellation in our GTC.
Can I change my holiday dates?
You can change your dates of holiday subject to availability. The price of your stay may then change, according to the price periods.
I did not take out cancellation insurance. What happens if I cancel?
Without cancellation insurance, no refund can be requested except in cases of force majeure, the terms of which would be defined by the government.
Is the Sanitary PASS necessary to stay in CAMPASUN campsites?
We apply the sanitary rules in force and the application of the sanitary pass is currently part of it. You will be asked for it upon arrival.
What health measures have been put in place at Campasun?
Your safety and comfort are top priorities for us. Hence, we have put in place all the sanitary measures recommended for a serene vacation: distancing, wearing of masks in the areas recommended by the government, provision of hydro-alcoholic gel, daily cleaning of common areas, use of certified cleaning products to fight against COVID. Postings and documents are available on site and on our website to keep you informed of the situation.